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Avaya Norstar

These instructions help you configure your Avaya Norstar phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Support files​

Ensure the following support files exist in the /config/ folder of the TIM Plus application:

Avaya BCM.TDS
Avaya BCM.TDT

Contents​

Configure the SMDR output​

info

You may need to purchase a license to enable SMDR on this PBX. Please speak to your system maintainer if you are unsure.

Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Plus. You must perform these operations from a system programming phone:

  1. On your programming phone, press the Feature key, followed by 9 * 2 to access the CLI menu.
  2. Press Next to display the Printer settings showing the baud rate that the data is sent at. To change this value, select Change and choose a new baud rate.
  3. Press Next to display the Format settings. Ensure this is set to Norstar.
  4. Press Next to show Report settings. Ensure this is set to All.
  5. Press the Rls button to complete the programming steps.

Installing NetPBX​

The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Plus. To collect serial data, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configure TIM Plus​

Follow the steps below to configure TIM Plus to connect to your Avaya BCM:

  1. Click on the Directory tab.
  2. If you don't have a site set up, press Add and select PBX from the drop-down menu. In the dialogue window, name your site and then select Add.
  3. Locate the site object you want to configure in the Directory, click on it and select Properties. TIM Plus PBX Connection Properties
  4. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  5. In the Connection method field, select No connection required from the drop-down list.
  6. Click on the Save button to apply the settings.